AI Commerce Operating System
Run your commerce operation from one place.
Orders, inventory and fulfillment get harder with every retailer, marketplace, warehouse and system you add. mPorts brings them together — with AI that helps your team see what needs attention, understand what happened, and get the work done.
Order Control Tower
- Imported
- Routed
- Submitted to warehouse
- Warehouse received
- Shipped
- Tracking assigned
- Retailer confirmed
- Problem orders
- System reconciliation
- Integration health
- Exception log
AI operations
“Why are these orders late?”
- Checks the connected systems
- Finds where each order stopped
- Suggests what to do, and shows why
A person approves where your rules require it
Operate across the channels where your customers already buy
Retailers, marketplaces and the systems behind them. Each one arrives with its own rules, its own files and its own idea of what an order is.
- Walmart Marketplace
- Wayfair
- Target Plus
- GigaCloud
- Mirakl
- The Home Depot
- Lowe's
- Macy's
- BJ's Wholesale Club
- QVC
- Houzz
- Shopify
- LingXing
- Eccang
- YQN
- Mainfreight
- SLM Fulfillment
- EasyPost
- ViteDirect
- TrackingMore
Channel names describe where mPorts operates. They do not indicate a partnership, endorsement or certification by the companies named, and each name is used only to identify the channel.
More channels should not mean more manual work.
Nothing on this list is broken. Each one does its job. The cost shows up in the gaps — in the work someone does by hand, every day, to make one system agree with another.
- ERP
- Marketplaces
- Order management
- Warehouse
- 3PL
- Carriers
- Spreadsheets
Scroll to see the whole chain. Every gap between two systems is work someone does by hand.
- The same order is re-keyed into a second system, because the two do not share a record.
- Two systems disagree about stock, and the person who notices is a customer.
- Answering “why did this ship late?” means opening four screens and a spreadsheet.
- A decision gets made on a number nobody can trace back to a source.
- Adding a channel means adding a person, because the work does not scale.
- An AI pilot works in a demo and never reaches an actual workflow.
The systems are many. The answer should be one.
Orders arrive from everywhere and the work of shipping them happens somewhere else. mPorts OMS keeps one shared record in the middle — what you promised, where it has got to, and what it cost — so a question has one answer instead of four screens.
Where demand arrives
mPorts OMS
One shared record
- Orders
- Inventory
- Fulfillment
- Shipments
- Exceptions
Where work happens
Orders
Every order. One place.
Stop opening retailer portals, warehouse systems and spreadsheets just to work out what is happening.
mPorts OMS brings orders in from every connected channel and follows each one through fulfillment and shipment, so the answer to "where is this?" is in one screen instead of four.
- See what needs attention — late, stuck and failed orders come to the top
- Know what happened — follow an order from retailer to warehouse to shipment
- Fix problems faster — see where the order stopped and what has to happen next
Know exactly where every order stands
mPorts OMS shows where each order is, what is holding it up, and what needs attention next. The view below uses the same navigation and the same order stages as the live product, with customer data removed.
Order Control Tower
Where every order sits across retailer, OMS, warehouse, carrier and confirmation.
- Imported
- Routed
- Submitted to warehouse
- Warehouse received
- Shipped
- Tracking assigned
- Retailer confirmed
Seven stages. An order that stops moving stops at one of them by name — which is what turns “why is this late?” into a question with an answer.
Inventory
Sell what you have. Don’t sell what you don’t.
Overselling costs twice: once when you cancel on a customer, and again when the channel scores you for it.
mPorts OMS keeps availability aligned across every retailer, marketplace and warehouse as orders arrive.
- One inventory view — what is available, across your locations
- Control every channel — choose how much inventory each one can sell
- Prevent overselling — availability stays aligned as orders come in
Fulfillment
Get every order to the right place.
Which warehouse should ship this? The answer changes with stock, distance, cost and the promise you made — and it changes again when the first plan fails.
mPorts OMS decides where an order is fulfilled from, and tells you when that plan breaks rather than letting it surface as a customer complaint.
- Choose the location that makes sense for the order
- Know when fulfillment fails, and why
- Reroute before it becomes a customer problem
Shipping
Keep every shipment and every channel updated.
A shipment is not finished when it leaves the warehouse. It is finished when the retailer has the tracking and the customer can see it.
mPorts OMS creates shipments, handles labels and carries tracking back to the channel that asked for it.
- Shipment creation and carrier labels
- Tracking followed back to the retailer or marketplace
- Missing and late tracking surfaced instead of discovered
EDI
Connect to retailers the way they require.
Large retailers do not ask whether you would like to use EDI. Purchase orders, acknowledgments, shipment notices and invoices arrive and are expected back in the format they specify.
mPorts connects to retailers over EDI, and the orders, inventory and fulfillment those documents affect are managed in the same place as everything else — not in a separate system your team logs into on its own.
- Purchase orders in, acknowledgments back
- Shipment notices and invoices in the format the retailer requires
- The resulting orders operated alongside every other channel
- What we will not claim: that EDI is free, or that every format is live for every retailer
Connect
Keep the systems you already use.
Your ERP, your warehouse system, your 3PL, your carriers. mPorts connects retailers and marketplaces to the systems your business already runs on, rather than asking you to replace them.
Each one is connected once and maintained in one place, instead of every application building and holding its own connection. One place to add a system, one place to look when a system misbehaves.
- Marketplaces and commerce channels
- Warehouse and third-party logistics systems
- Carriers and tracking providers
- Application APIs
Don’t search for problems. Ask.
Finding out why something went wrong usually means opening several systems and piecing the answer together. The alternative is to ask the question once, in the words you would use with a colleague.
Why are my Lowe’s orders late today?
37 orders need attention.
- 24 waiting for warehouse acknowledgment
- 8 have inventory conflicts
- 5 shipped, but tracking has not come back
Recommended actions
- Retry warehouse submission
- Review inventory conflicts
- Resend tracking
Nothing is applied until a person approves it, wherever your rules require that.
It works on the operation, not beside it
The same orders, inventory, fulfillment and shipment information your team works from — read directly, not guessed at from a screen.
- 01
Observe
See what is happening across the connected channels and systems.
- 02
Investigate
Trace a problem back through the orders and systems it touched.
- 03
Recommend
Say what should happen next, and show what that is based on.
- 04
Approve
A person decides, wherever your rules require one.
- 05
Act
Carry out the approved work through the same workflow a person uses.
- 06
Record
Keep a record of what was done, and what it looked like before and after.
Most AI looks at your commerce system from the outside.
Most AI assistants work by looking at other software and trying to work out what is happening. mPorts AI already works inside the OMS, where the orders, inventory and fulfillment information lives. It explains a problem using the same information your team uses — and anything it actually changes still follows your normal rules and approvals.
Working from the outside
The only route open to a tool that sits outside: look at what the software shows, work out what it means, then act on that reading.
AI assistant
works out what is happening
The commerce system
- Looks at other software
- Works out what the screens mean
- Acts on that reading
Working from the inside
mPorts OMS already holds the order, inventory and fulfillment information, because the work runs through it. The AI reads that information directly, and any change it makes goes through the same steps and approvals a person’s change goes through.
The commerce system
- Orders
- Inventory
- Fulfillment
- Shipments
- Promises made
AI in mPorts OMS
- Explains the problem from what is already recorded
- Suggests what to do, and shows what it looked at
- Waits for approval where your rules require it
- Makes the change through the normal workflow
Other software
This describes where the AI gets its information and how a change is made. It is not a claim that this AI is more accurate or more independent than any other. mPorts OMS holds the operational information, the AI works from it, and the ordinary workflow makes the change.
How AI is allowed to act here
Nothing an AI suggests is applied until a person has reviewed and approved it, wherever your own rules require that.
Every change that matters is written down: who or what made it, what it affected, what was done, and how things looked before and after. Work the AI starts runs under rules you set in advance, and keeps a full record of what it did.
These are operating principles and product capabilities. They are not a separate product, and nothing on this site will sell them to you as one.
The question everyone asks first
We do not have to replace your core systems
mPorts is designed to run alongside the systems a business already has, connecting to them rather than requiring them to be replaced.
Whether a specific system can be connected depends on whether the connection for it has been built. That is a real conversation with a real answer, and we would rather have it early than imply a compatibility we have not built.
- Your systems of record keep running, and keep being the record
- mPorts OMS connects to them instead of replacing them
- Your team, and the AI helping them, work on top of that connection
The second product
Run your own B2B distribution marketplace.
mPorts Distribution is software for building and operating a B2B distribution marketplace: your own marketplace, on your own domain, connecting the suppliers you work with to the business buyers you sell to.
It is a separate product from mPorts OMS, and it is bought separately — most companies start with one.
- Supplier accounts, listings and catalog import
- Categorization and attributes across the catalog you operate
- Buyer groups with contract pricing, quoting and purchasing
- Fulfillment visibility, returns, and settlement to suppliers
Services that put it into operation
Three different jobs, and they are not the same job. Running the commerce operation is what mPorts OMS is for. Building AI into the way a company already works is an engineering engagement. Being understood correctly by AI systems is a different discipline again. The second and third are the two we sell as services.
Build AI into your operation
AI Forward Deployed Engineering
An embedded engineering engagement that takes AI from experiment to operating workflow inside your real systems. Where the work is mostly aligning process, data and systems around an outcome, or connecting operational systems and making business information consistent, that is scoped inside this engagement rather than sold to you as a second one.
Be understood by AI systems
Generative Engine Optimization
Making your verified knowledge accurate, structured and citable, so AI systems can understand and correctly represent your company.
Who this is for
Four starting points. The problem is usually the same shape; where it hurts is different.
Suppliers & Manufacturers
You make the product and need a route to business buyers, plus the operations to serve them once they order.
Brands & Sellers
You sell across several channels and each new one adds coordination work that does not scale with headcount.
3PL & Fulfillment
You fulfill for other businesses, so two operations have to agree on what was requested, what shipped and where it is.
Retailers
You depend on suppliers and third-party logistics, and need their information to arrive as something you can act on.
What we will not tell you
You will not find an integration count, a percentage saved, an uptime figure or a customer logo wall on this site. Not because those things do not matter, but because we do not yet have evidence we would be willing to be held to for any of them.
Every factual statement here resolves to a governed claim with a named source and a review date. When we can support a number, we will publish the number. Until then, the absence is the honest answer.
Questions buyers ask
- Does mPorts replace our ERP?
- No. mPorts is designed to run alongside the systems a business already has, connecting to them rather than requiring them to be replaced. Whether your particular ERP can be connected depends on whether that connection has been built — ask us and we will tell you plainly.
- What is the difference between mPorts Distribution and mPorts OMS?
- Distribution is the software for running your own B2B distribution marketplace — your suppliers, your business buyers, your domain. OMS is where your team operates orders, inventory, fulfillment and shipments across every channel, including channels that have nothing to do with Distribution.
- Do we have to adopt the whole suite?
- No. The layers are separable. Which ones make sense depends on where the work currently hurts, which is the first thing worth discussing.
- What does AI operations actually do?
- It follows one path: you ask a question, it checks the connected systems, works out what is happening, suggests what to do, waits for a person to approve wherever your rules require it, makes the change through the system that owns it, and records the result. It does not run your business on its own.
Make commerce easier to operate.
Tell us where the work currently hurts. If we are not the right answer, we will say so.